Refund

Refund Policy

Owala organizes its rules on returns, exchanges, and refunds in the following sections. This page applies specifically to owalrv.shop.

How Owala handles refund timing
This refund timing section covers orders and visits through owalrv.shop for Owala. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Our approach at Owala to eligibility
The following eligibility guidance applies to the Owala storefront at owalrv.shop. Customers receive a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

How Owala handles support
For purchases made through owalrv.shop, Owala applies the following guidance on support. For return or exchange assistance, contact Support@Owalrv.shop or 5152314511.

Our approach at Owala to order problems
This order problems section covers orders and visits through owalrv.shop for Owala. If your delivery is damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Details from Owala on condition of returns
For Owala customers at owalrv.shop, this section explains condition of returns. Return the item securely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

Our approach at Owala to starting a request
The following starting a request guidance applies to the Owala storefront at owalrv.shop. To start a return or exchange, contact us at Support@Owalrv.shop before sending the item. Once the request is approved, Owala will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

What Owala customers should know about exceptions
The following exceptions guidance applies to the Owala storefront at owalrv.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Owala
Brand name: Owala
Email: Support@Owalrv.shop
Phone: 5152314511
Physical address: 489 S Thompson St, Springdale, Arkansas, 72764, United States